Return & Refund Policy
Introduction
This Return & Refund Policy applies to all purchases made through the Service operated by NEXWAY SOLUTIONS SDN. BHD. (“Company”, “We”, “Us”, or “Our”).
By placing an Order with Us, You agree to the terms outlined in this Return & Refund Policy.
Business Information
Company Name: NEXWAY SOLUTIONS SDN. BHD.
Email: nexway-solutions@outlook.com
Address: 11A, Lorong Jawi Jaya 5, Taman Jawi Jaya, 14200 Sungai Jawi, Pulau Pinang, Malaysia
Business: Kitchenware, cookware, kitchen utensils, pots and pans, bakeware trays
Cancellation Policy
You have the right to cancel Your Order within 12 hours from the time the Order is placed.
To request a cancellation, You must contact Us via email at nexway-solutions@outlook.com with Your Order details.
If the cancellation request is made within the 12-hour period:
- The Order will be cancelled
- Any payment made will be fully refunded
Cancellation requests made after 12 hours may not be accepted.
Return Policy
You are entitled to return Goods within 30 days from the date You receive the Order.
To be eligible for a return:
- The Goods must be unused and in their original condition
- The Goods must be returned in the original packaging
- Proof of purchase (e.g., receipt or Order confirmation) must be provided
We reserve the right to refuse returns that do not meet these conditions.
Return Process
To initiate a return, please contact Us at nexway-solutions@outlook.com with the following details:
- Your name
- Order number
- Reason for return
Once Your return request is approved, We will provide further instructions on how to proceed.
Returns sent without prior approval may not be accepted.
Refund Policy
Once We receive and inspect the returned Goods:
- You will be notified of the approval or rejection of Your refund
- If approved, the refund will be processed to Your original payment method
Please allow a reasonable amount of time for the refund to be reflected, depending on Your payment provider.
Late or Missing Refunds
If You have not received a refund after a reasonable period:
- Check Your bank account again
- Contact Your payment provider
If the issue persists, please contact Us at nexway-solutions@outlook.com for further assistance.
Exchanges
We only replace Goods if they are defective or damaged upon receipt.
If You need to exchange an item, please contact Us with details and supporting evidence (such as photos), and We will assist You accordingly.
Contact Us
If You have any questions about this Return & Refund Policy, You may contact Us:
NEXWAY SOLUTIONS SDN. BHD.
Email: nexway-solutions@outlook.com
Address: 11A, Lorong Jawi Jaya 5, Taman Jawi Jaya, 14200 Sungai Jawi, Pulau Pinang, Malaysia
